Refund Policy

Homeowners never pay Willamette Pros anything. This policy is about the businesses on the registry, who pay us for the leads we send them.

Homeowners

Using this site is free. We never ask you for payment, we never take a commission on the work, and there is nothing for us to refund. What you agree with the contractor — the price, the deposit, the schedule — is between you and them, and any refund of that money is theirs to make, not ours.

Contractors — what you are charged for

You are charged per lead: a customer, in your area, who asked for work you do and gave us their number to pass on. Before any card is touched we email you an itemised list of exactly what is about to be charged and what each line is for.

You are never charged for:

• A lead we could not confirm was a real job — that is on us, not on you
• A customer we could never reach, or who turned out to be outside your area
• A second contact from the same person about the same job inside 24 hours
• A courtesy heads-up telling you that you are next in line on a job already sent
• Anything at all, if you are on a free listing or you are one of our own businesses

If a lead was not real

Tell us and it comes off. We do not ask you to prove it.

Reply to the statement email, or ring, and say which one. There is no form, no evidence to gather and no adjudication. We take your word for it.

What happens next depends only on whether the money has already moved:

• Before the charge run — the lead is removed and never appears on a statement at all. There is nothing to refund because nothing was taken.
• After the charge run — it becomes a credit against your next invoice, for the full amount.

We work it that way deliberately. Refunding something you have already seen on a card statement is a worse experience than a charge that never appeared, so the weekly cycle exists partly to give disputes time to arrive first.

We do not put a limit on how many leads you can dispute. If somebody disputes most of what they are sent, that is a conversation about whether the fit is right — not an argument about a single invoice.

Credits

Credits — from a dispute, or from the badge programme — come off your bill before your card is charged, and they appear as their own line on the statement so you can see what earned them. They are applied against what you owe. They are not paid out in cash.

Cancelling

Tell us to stop and we stop sending you leads that day. Any leads already delivered and not disputed are still payable; nothing further is charged after that.

If a card fails

You have seven days to sort it out, and leads keep coming during those seven days. After that we stop sending until it clears — we are not going to hand you customers against a card that will not pay and present you with the bill later.

Asking us about a charge

Every statement is itemised, and every line names the lead, the job and the date. If a line does not look right, reply to that email. We would far rather credit something than argue about it.