Privacy Policy

Short version: you tell us about a job, we pass your details to one local business so they can call you, and we may ring you later as part of a random audit of that business. That is the whole thing. This page spells it out.

Who we are

Willamette Pros is run by Noah Goodman, a licensed Oregon contractor. The site operates through his company, Two Man Crew LLC, which is the entity legally responsible for the information described on this page. When this page says "we," that is who it means. You can reach us at the address on our contact page — a person reads it, and it is usually Noah.

What we collect

When you submit a request, we collect:

• Your first name and phone number, and your email address if you choose to give one
• Your zip code and what you need doing
• The address of the job, but only if you offer it. We ask once, after the business already has your details and is on their way to ringing you, because it saves them a trip to work out what to bring. Say no and nothing happens — it is not a condition of anything.
• What you tell us about the job, in your own words, including any questions we ask you and your answers
• The date and time, your IP address, and your browser's user agent
• How you found us. The tags on the link you arrived by (which ad, email or campaign it was), the click ID that Google or Facebook adds to an ad link, the real estate or property management office that pointed you to us if one did, the website that sent you, the first page you landed on, and the ID Google Analytics gives your browser. We keep these with your request so we know which ads and which offices bring real jobs, and which waste money.
• The exact consent wording shown on your screen when you submitted, stored word for word

We store that last item because it names the specific business your details were going to. If there is ever a question about what you agreed to, we want the actual sentence you read, not our recollection of it.

We audit the businesses we list by ringing a random sample of the people we referred. If you are one of them, we keep your answers and our assessment. We do not record the call itself, and we will not ring everybody — most people never hear from us again.

Who we share it with

One business per request. Not four, not a bidding pool. The business is named on your screen before you submit anything, and your details go to that business and no other. If we have nobody suitable, we tell you and your details go nowhere.

Service providers who make the site work: our text messaging provider, our email provider, our web host, and our payment processor. They handle data to do those jobs and nothing else. The payment processor deals only with the businesses on the registry, never with you — this site never asks a homeowner for money.

Anyone we are legally required to share it with, which we hope never happens.

We do not post your name, your phone number, or your address anywhere on this website.

Who pays us, and what that means for your details

Right now, nobody. Businesses join the registry free and get their leads free while we grow it, and a homeowner never pays us anything.

That may change. We may start charging businesses a fee for each lead, in some areas or trades before others. If we do, this page will say so at least 30 days before it starts. Your request would then be the lead, so we would be paid in connection with passing your details to one contractor. Depending on how you read Oregon law, that may count as selling personal data, and we would rather say so plainly.

What we do not do: sell or rent your details to data brokers, marketing lists, advertisers, insurers, or anyone who is not the one contractor handling your job. Your information goes to the business doing the work, and to nobody else.

Payment does not affect whether a business is vetted, what our audits find, or where it appears on this site.

Text messages and calls

By submitting a request you agree that the contractor we assign may contact you by phone, text, or email about your project, and that we may contact you afterward as part of a random audit of that business. Message and data rates may apply. Reply STOP to any text from us to stop receiving them. Stopping texts does not stop the contractor from calling you — they are a separate business, and you would need to tell them directly.

The businesses that receive your number are the ones assigned to your job — one for each trade it needs, and no others. Beyond them we do not share your mobile number, or your consent to be texted, with any third party or affiliate, and never for marketing.

Reply HELP to any message for help, or send us a message. Carriers are not liable for delayed or undelivered messages.

Audits

If we ring you as part of an audit, we ask at the end whether we may publish anything you said. If you say no, we do not publish it — we still keep the rating in our own records so we know how that business is performing. If you say yes, we publish your first name and city only, never your surname, phone number, or address.

There is no way for anyone to post a review on this site. Not you, not the contractor, not their competitors. Everything published about a business is our own assessment from an audit we ran.

How long we keep it

We keep lead records for as long as we have a business reason to, and at least as long as any invoice connected to them could be disputed. Realistically that is a few years. Consent records we keep for as long as we keep the lead, because a consent record with no lead attached is useless to everybody.

What you can ask us to do

Email or call us and we will:

• Tell you what we hold about you
• Correct anything that is wrong
• Delete your record, unless we need it for an unresolved invoice or a legal obligation
• Stop contacting you

We are a small company. A person reads these, and it is usually the same person who would have called you about the job.

One limit worth stating: once we have passed your details to a contractor, that business has its own copy and its own privacy practices. We can stop using your information; we cannot reach into their phone and delete it. You would need to ask them.

Cookies, analytics and advertising

We use Google Analytics. It sets cookies in your browser so we can count visits, see which pages people actually use, and tell whether somebody who started a conversation finished it. That is how a small company works out what to fix.

We also use advertising cookies, and we may show you our ads on other websites. If you looked at us and did not get round to arranging anything, you may see us again elsewhere. That is the whole of it: a local trades registry advertising to people who came and looked at a local trades registry.

What you type is never sent to Google. If you describe your job on the front page, that sentence is stripped out of the address before anything is measured — we record that somebody reached the page and how they arrived, not what they said. Your name, your phone number and your address go to the contractor doing the work and to nobody else. Nothing that identifies you personally is sent to an advertising network. We may tell Google or Facebook that one of their ad clicks turned into a request, using the click ID on its own, so their ads are shown to people more likely to need us — never with your name, number, address or anything you told us.

Partner offices. Some real estate and property management offices hand out Willamette Pros to their clients. If you came through one, we note which office. We do not pay them, and they do not see your request.

What we do not do. We do not sell your information and we do not share it with data brokers. We do not build or buy profiles about your household, and we never use something you told us about your home to target you. The advertising knows you visited a website. It does not know your roof is leaking.

Turning it off. Your browser can block or clear cookies, and doing so will not stop you using this site. You can switch off personalised Google advertising at adssettings.google.com, and opt out across a wider set of advertising networks at optout.networkadvertising.org. Most browsers also offer a private window, which discards all of it when you close it.

Separately, your browser keeps a note of how you arrived — the link tags and ad click ID above, the partner office, the site that sent you and your first page — on your own device for 30 minutes after the last page you look at, so it can go with your request if you make one. It is not sent anywhere by itself, only when you actually talk to us about a job. Clearing your browser data removes it, and so does using a private window.

We load fonts from Google Fonts, which means Google's servers see the request for the font file.

Children

This site is for adults arranging work on property. We do not knowingly collect information from anyone under 13.

Changes

If we change this policy we will change the date at the top. If we ever change it in a way that affects what we do with details you already gave us, we will tell you directly rather than quietly editing this page.